Frequently Asked Questions

Why is my order shipping separately?

Some items in our shop are made to order by our trusted production partners, while others are packaged and shipped directly by Stamped With Sugar. If your order includes both, they'll arrive in separate packages and shipping is calculated based on each fulfillment location.

What material are the stencils made of?

Our stencils are made from durable food-safe Mylar. Most designs are cut from 6 mil Mylar, though some may be produced using 7 mil Mylar depending on material availability.

Both thicknesses are sturdy, washable, and designed for repeated use when cared for properly.

What is your retrurn policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Digital Downloads products are delivered instantly, they are non-refundable.


To start a return, you can contact us at mail@stampedwithsugar.com

How long does shipping take?

Standard shipping takes 5-7 business days. Express shipping is available and takes 2-3 business days. All orders will be shipped via USPS. We are not responsible for any delays due to USPS.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by location.

How long is the processing time?

Current processing time is stated at top of website. Processing time is an estimate and not guaranteed.

How do I care for my stencils?

Current processing time is stated at top of website. Processing time is an estimate and not guaranteed.

When will I receive my digital files?

Immediately after purchase. You'll receive a download link via email.

Can I share or resell my files?

No. Files are for personal or approved business use only and may not be redistributed or resold.

Do you offer custom stencils or files?

What if my order arrives damaged?

Contact us immediately if the item is damaged or if you receive the wrong item. We will replace free of charge.

You still need help?

If the FAQ above did not answer your questions, you may send a email to mail@stampedwithsugar.com for more help!